Personal Data Processing
At João Lamas Agency, we are committed to protecting and respecting the privacy of our clients’, partners’, and website users’ personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and the free movement of such data (General Data Protection Regulation – GDPR), as well as applicable national legislation, namely Law no. 58/2019 of 8 August, which ensures the implementation of the GDPR in Portugal.
This Privacy Policy explains how we collect, use, store, protect, and share the personal data provided to us through various communication channels with our company.
1. Data Controller
João Lamas Agency is the data controller responsible for the personal data collected, in accordance with applicable data protection laws.
2. Purposes of Personal Data Processing
The personal data we collect is processed for the following purposes:
- Managing contact requests, quotes, and orders;
- Managing the business relationship with our clients and partners;
- Sending commercial communications, promotions, and updates related to our products and services, when authorized by the data subject;
- Improving the user experience and customizing website content;
- Fulfilling legal obligations, such as invoicing and accounting;
- Communicating with users via email, phone, and social media;
- Analyzing and monitoring website traffic to enhance performance and usability;
- Conducting marketing actions, including advertising campaigns and promotion of new products or services.
3. Types of Data Collected
- Personal Contact Data: Name, email address, phone number, address, and company name;
- Registration Data: Data necessary for accessing the reserved area of the site, such as user credentials and password;
- Technological Data: Information about the device used to access our site, including IP address, device type, operating system, browser used, version, and geolocation data;
- Website Browsing Data: Information about site interactions, including pages visited, time spent, clicks, and other data obtained via cookies or similar technologies such as Google Analytics;
- Social Media Data: Information users publicly share on social networks or that social networks may provide to us, such as profile information and interactions with our content.
4. Data Collection Methods
We collect personal data through various sources and methods, both online and offline:
Online Data Collection:
- Email exchanges and quote or order requests via email;
- Registration and access to the reserved area of the website www.joaolamasagency.pt;
- Contact form submissions, newsletter subscriptions, and information requests;
- Interactions on social media and other digital channels;
- Data obtained through third-party platforms (e.g., Archiproducts, Archiexpo) associated with the brands we represent;
- Contact requests through the websites of the represented brands.
Offline Data Collection:
- Completion of printed forms at events, fairs, and promotional actions;
- Business cards provided by data subjects.
5. Legal Bases for Data Processing
The processing of personal data by João Lamas Agency is based on the following legal grounds:
- Explicit consent of the data subject: When users provide their data to subscribe to newsletters, request quotes, or place orders, we process this data with their consent.
- Performance of a contract: When data is required to fulfill a contract, e.g., to process orders or deliver requested services.
- Compliance with a legal obligation: When processing is necessary to meet tax, legal, or regulatory obligations.
- Legitimate interests of the company: For continuous service improvement, direct marketing, or data analysis, provided users’ rights and freedoms are not adversely affected.
6. Sharing of Personal Data
Personal data collected may be shared with third parties in the following circumstances:
- With service providers who assist in our operations (e.g., email services, payment platforms, logistics companies);
- With public authorities or other entities when necessary to comply with legal or regulatory obligations.
7. Data Security
João Lamas Agency adopts appropriate security measures, including physical, technological, and organizational procedures, to protect personal data from risks such as loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, absolute security cannot be guaranteed during data transmission over the internet, and we encourage users to take precautions when sending personal information through unsecured channels.
8. Data Retention
Personal data will be retained only as long as necessary for the purposes for which it was collected and as required by applicable law. If the data subject withdraws consent or requests data deletion, the data will be destroyed or anonymized, except when legislation requires its retention for a longer period.
9. Data Subject Rights
In accordance with the GDPR, personal data subjects have the following rights:
- Right of access: Obtain confirmation as to whether or not personal data is being processed and, if so, access the data and related information.
- Right to rectification: Correct or update inaccurate or incomplete personal data.
- Right to erasure (right to be forgotten): Request deletion of personal data, where applicable.
- Right to restriction of processing: Request that data processing be limited in certain circumstances.
- Right to data portability: Obtain a copy of the personal data in a structured, commonly used, and machine-readable format, and transmit it to another data controller.
- Right to object: Object to the processing of personal data for direct marketing or other legitimate purposes.
- Right to withdraw consent: Withdraw consent to personal data processing when it is the legal basis for processing.
To exercise any of these rights, the data subject may contact us at joao.lamas@joaolamasagency.pt or by phone at +351 914 928 602.
10. Changes to the Privacy Policy
João Lamas Agency reserves the right to modify this Privacy Policy at any time. Any changes will be published on our website, with the new privacy policy taking effect from the date of publication. We recommend checking this page periodically to stay informed about updates.
11. Contact
For questions regarding this Privacy Policy or to exercise your rights, you can contact us through the following means:
